Customize Your Research Experience

When conducting qualitative research, every detail shapes the respondent experience. The way an interview looks, feels, and presents itself affects trust, engagement, and ultimately the quality of insights you collect.

That’s why we introduced White Label capabilities in Yasna.ai — a set of customization features designed to help teams create a seamless, branded research environment.

Instead of sending respondents into a generic third-party interface, you can now fully align the experience with your company, client, or product identity.

A seamless, branded experience

Research works better when the experience feels familiar and consistent.

With White Label customization, you can tailor the interview environment to match your brand across multiple touchpoints:

• Add your company name or logo to the chat header.

• Customize the favicon for a polished browser experience.

• Adjust accent colors for user messages, voice/send buttons, and interface elements.

• Configure custom agent names, avatars, and greetings.

• Apply all settings automatically across every project in your workspace.

Your research no longer looks like an external platform — it feels like a natural extension of your company or product ecosystem.

For agencies and enterprise teams, this also creates a cleaner client-facing experience, especially when running research on behalf of multiple brands.

If you’d like to explore the setup in more detail, you can book a private demo with the Yasna team.

Your domain, your space

White labeling goes beyond visuals.

Yasna also gives you control over the interview environment itself, helping you create a more neutral and professional respondent experience.

With the new setup options, you can:

• Use a clean domain via indepth.chat.

• Create branded interview links such as yourcompany.indepth.chat.

• Add custom informed consent and privacy notice documents.

These features are especially valuable for:

• Client-facing projects.

• Sensitive or confidential research.

• Premium brand experiences.

• Enterprise research environments.

• Teams that require stricter branding consistency.

The result is a cleaner interaction flow where respondents focus entirely on the conversation — not the platform behind it.

Built for trust and engagement

The more comfortable respondents feel, the more openly they share.

A familiar branded environment helps reduce hesitation and creates a stronger sense of credibility throughout the interview process.

White labeling can help teams:

• Increase response quality.

• Reduce drop-off during interviews.

• Maintain brand consistency.

• Present research as part of their own ecosystem.

• Create a more premium respondent experience.

At the same time, setup remains simple.

All branding and customization settings are configured at the workspace level and automatically applied across projects — no engineering work required.

Yasna handles the infrastructure so research teams can stay focused on running high-quality interviews and generating insights.

To learn more about White Label capabilities, book a demo with Yasna.ai.

Recording

Conversational Research Basics: Essentials and Applications

WORKSHOP: Learn more about Conversational Research.

Learn more