Bias-Free and Insight-Rich! Why Conversational AI Is the Future of Market Research

First published on Greenbook.org

Article by Hanna Krazhan,

Chief Commercial Officer at Yasna

Everyone in research talks about understanding people. Fewer want to admit how much of that understanding depends on who is asking and how the question is phrased. Bias isn’t a flaw. It is part of human interaction and conversation.

Group dynamics may amplify it: the louder voices lead, the quieter ones follow, and what should have been honest conversation turns into performance. Even the best moderators can’t entirely step out of their own perspective!

“This is where AI-powered conversational research changes the game.” - Hanna Krazhan explains her vision. “At Yasna, we have already proved that the future of consumer insights can be bias-free. Our tool combines the depth of real conversations with the precision and scale of automation. By letting AI carry on a conversation, we help brands and agencies uncover what consumers really think, faster than ever.”

Proving the value of a new-gen approach is only half the battle. The real challenge lies in overcoming the barriers that keep teams from adopting AI for research.

The first is straightforward: people already interested in AI want to know whether it actually works better than the tools they know. And the shortest answer is yes, it does. And our clients have already felt it.

The second is trickier: many are simply attached to traditional methods. Arguably, a tougher crowd! They don’t trust GenAI tech, they don’t let go of familiar approaches, not even for the sake of a new faster and better one.

That’s the real hurdle for AI in research: not proving it’s better, but helping people accept that change is worth it.

One hesitation we hear often is that AI lacks empathy and emotions. Ironically, that’s where its strength lies. A calm, unbiased interviewer cuts through distractions and manages conversations persistently. AI will not answer with a polite nod of approval, nor will it arch an eyebrow in discontent. It carries an interview without being swayed by tone, fatigue, or assumptions and comes out with the most exhaustive and honest insights.

From a client perspective, the value is tangible. Setting up an interview guide takes minutes instead of days. Recruitment headache is gone, since we provide instant access to our pool of high-quality participants across many markets.

Yasna can handle chats in 45 languages - a scale no human interviewer could realistically manage. Reporting and analysis now happen automatically, with full reports and even next-step recommendations delivered in hours.

But speed and efficiency are only part of the story. The deeper shift to Ai in market research is about trust in the process and insights. For too long, qualitative research has carried hidden skews. AI doesn’t erase every challenge, but it does strip away much of that noise, giving us cleaner conversations and sharper understanding. If we want market research to keep pace with the speed of business, bias-free methods aren’t an experiment anymore. They’re the new standard.

Learn more about the gradual shift in AI market research adoption in this article.